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	<title>16th letter</title>
	
	<link>http://www.16thletter.com</link>
	<description>thoughts on how the Internet intersects with work, play &amp; life</description>
	<pubDate>Thu, 13 Nov 2008 20:51:26 +0000</pubDate>
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	<language>en</language>
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		<title>3 more ways to stay positive</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/452200507/</link>
		<comments>http://www.16thletter.com/2008/11/13/3-more-ways-to-stay-positive/#comments</comments>
		<pubDate>Thu, 13 Nov 2008 20:51:26 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Management]]></category>

		<category><![CDATA[Play]]></category>

		<category><![CDATA[Productivity]]></category>

		<category><![CDATA[Book club]]></category>

		<category><![CDATA[Boston Symphony]]></category>

		<category><![CDATA[Chris]]></category>

		<category><![CDATA[entrepreneurship]]></category>

		<category><![CDATA[Leonidas Kavakos]]></category>

		<category><![CDATA[positive thinking]]></category>

		<category><![CDATA[Quicken Online]]></category>

		<category><![CDATA[vacation]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=534</guid>
		<description><![CDATA[The beginning of this blog series starts with the post titled 10 ways to stay positive when times are tough. Below are reasons 4, 5 and 6&#8230;
4) Take a break from work - and life. I have often written about the importance of taking vacations from work, but sometimes it&#8217;s also helpful to take a [...]]]></description>
			<content:encoded><![CDATA[<p>The beginning of this blog series starts with the post titled <a href="http://www.16thletter.com/2008/11/04/10-ways-to-stay-positive-when-times-are-tough/">10 ways to stay positive when times are tough</a>. Below are reasons 4, 5 and 6&#8230;</p>
<p><strong>4) Take a break from work - and life.</strong> I have often written about the <a href="http://www.16thletter.com/2008/04/17/10-reasons-entrepreneurs-should-take-more-vacations/">importance of taking vacations from work</a>, but sometimes it&#8217;s also helpful to take a bit of a vacation from life. You can do this by spending <img class="alignright" style="float: right; margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/11/bso.jpg" alt="BSO" width="231" height="349" />a day doing something totally out of the ordinary, away from your regular routine. Two Fridays ago, Chris took me to the <a href="http://www.bso.org/bso/index.jsp?id=bcat5220002">Symphony</a> for a matinee performance. This was the first time that I had been to the Boston Symphony, and it was great. By shaking up my normal life and seeing something new, my mind started exploring all kinds of things that I don&#8217;t think about on a daily basis. For example, the day opened my eyes to the world of senior citizens (the majority of the attendees were over 70). It also brought me back to high school, when I spent many hours playing in a multitude of bands (an experience that I completely dropped after leaving high school but really enjoyed). It was also the first time that I had seen (or heard of) <a href="http://www.bso.org/bso/mods/bios_detail.jsp;jsessionid=ASQAEEVPV0CBYCTFQMGSFEQ?id=21400078">Leonidas Kavakos</a>, the featured violinist, and a man of amazing talent who played a Brahms Concerto by heart that lasted nearly an hour. It was astounding.</p>
<p>Any event that takes you out of your ordinary life will get you thinking about new and interesting things, a very positive experience.</p>
<p><strong>5) Start a new venture.</strong> Your venture might come in the form of a company or an exercise routine. Your venture could be a book or cooking club, or even an online course. Whatever you decided to do, starting new things usually comes with optimism and hope - all things that help fight negativity.</p>
<p><strong>6) Do something to help resolve one negative thing in your life.</strong> On any given day, most people have a number of things that are getting them down. For some people, the list is long. Pick one item on the list that you can do something about and tackle it. I handle the finances for my family, and I recently realized that it was taking so much time that I was getting frustrated. I decided to look for an online tool that would help me <a href="http://www.16thletter.com/2008/08/25/the-battle-over-how-to-manage-my-money/">better manage our money</a>. I found Quicken Online, which has simplified things immensely and helped change my entire outlook about money management. Doing that one thing didn&#8217;t solve all my negative issues, but it did help resolve one thing that was getting me down.</p>
<p>Up next - ideas 7 through 10.</p>
<p><em><a href="http://www.flickr.com/photos/shutterbc/530940856/">Photo by Rich Moffitt</a></em></p>
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		<item>
		<title>10 ways to stay positive when times are tough</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/442312387/</link>
		<comments>http://www.16thletter.com/2008/11/04/10-ways-to-stay-positive-when-times-are-tough/#comments</comments>
		<pubDate>Tue, 04 Nov 2008 17:35:54 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Internet entrepreneurs]]></category>

		<category><![CDATA[Management]]></category>

		<category><![CDATA[Play]]></category>

		<category><![CDATA[Pure Incubation]]></category>

		<category><![CDATA[Big Brothers Big Sisters]]></category>

		<category><![CDATA[election]]></category>

		<category><![CDATA[entrepreneurship]]></category>

		<category><![CDATA[happiness]]></category>

		<category><![CDATA[Matt]]></category>

		<category><![CDATA[Michele]]></category>

		<category><![CDATA[optimism]]></category>

		<category><![CDATA[positive]]></category>

		<category><![CDATA[start-up]]></category>

		<category><![CDATA[volunteer]]></category>

		<category><![CDATA[vote]]></category>

		<category><![CDATA[Willow]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=532</guid>
		<description><![CDATA[When times are tough, one of the hardest things to do is stay positive. But being positive is important for every aspect of our lives. It improves our health. It improves our outlook on work and family. And it makes us more pleasant to be around.
Right now, the economic news is bad. Lots of companies are laying off [...]]]></description>
			<content:encoded><![CDATA[<p>When times are tough, one of the hardest things to do is <a href="http://blog.penelopetrunk.com/2007/05/25/coachology-train-yourself-to-be-happier/">stay positive</a>. But being positive is important for every aspect of our lives. It <a href="http://www.mayoclinic.com/health/positive-thinking/SR00009">improves our health</a>. It improves our <a href="http://idea.library.drexel.edu/handle/1860/864">outlook on work and family</a>. And it makes us more pleasant to be around.</p>
<p>Right now, the economic news is bad. Lots of companies are <a href="http://www.techcrunch.com/layoffs/">laying off employees</a>. The housing market in the U.S. is continuing its slump. These definitely qualify as &#8220;tough times.&#8221;</p>
<p>I am an optimist, but I&#8217;ve been feeling this slump like everyone else. As an entrepreneur, I feel a little bit like I have a split personality, reminding myself of <a href="http://www.16thletter.com/2008/10/13/entrepreneurs-in-a-downturn/">all the reasons</a> that <a href="http://www.thestandard.com/news/2008/03/20/five-reasons-why-recession-good-time-start-company">starting a company during a recession is a good idea</a>, internalizing all the reasons that owning a business in a recession is a <a href="http://calacanis.com/2008/09/29/the-startup-depression/">very difficult prospect</a>. It&#8217;s emotionally draining.</p>
<p>But the optimist in me has been fighting to the top. So instead of dwelling on the bad, I came up with this list of 10 ways to stay positive, even when times are tough. Here are the first three tips; I&#8217;ll be posting the rest throughout the week.</p>
<p><strong>1) Spend time doing something that makes you happy.</strong> What do you love to do? What is something that makes you happy just because you like doing it so much? Anything that has an ulterior motive attached doesn&#8217;t count. For example, I am happy when I go jogging because I know that it will help me get in shape, but I don&#8217;t really like jogging, and I wouldn&#8217;t do it if it didn&#8217;t have positive health benefits.</p>
<p>I usually would cite playing basketball as something that I love doing just for the sake of it. When I play, I get to hang out with friends, be competitive, exercise, and be social. It also takes my mind off everything else.</p>
<p>A couple of weeks ago, however, I got an even better example to use. My brother <a href="http://www.16thletter.com/tag/matt">Matt</a> and his wife <a href="http://www.16thletter.com/tag/michele">Michele</a> had their first daughter - my first niece - Willow. The only way that I can describe her birth is complete joy. Focusing my attention on her and my family is something that helps keep me optimistic and positive in a way that few other things ever have. Figure out what it is that you love, and spend some time doing it.</p>
<p><strong>2) Vote!</strong> Living in the United States, the election is top of mind for me and most other Americans today. Being part of a larger movement of people who are all doing the same thing on the same day is empowering and gives you a sense of belonging. Today, a record number of voters are heading to the polls, and we will end the day with either a black President-elect or a woman Vice President-elect. History will be made either way.</p>
<p><img src="http://www.16thletter.com/wp-content/uploads/2008/11/voting.jpg" alt="voting in the United States" width="338" height="231" /></p>
<p>Get out to the polls and you&#8217;ll feel the energy and optimism there that is inherent in the voting process. Voting will give you a sense of optimism and hope for the future.</p>
<p><strong>3) Volunteer.</strong> There are always opportunities to help people, especially in a time of economic uncertainty. There are volunteer opportunities for every personality type and skill level. My sister-in-law has donated her time to helping non-profits put together professional business plans. A co-worker is part of the <a href="http://www.bbbs.org">Big Brothers Big Sisters</a> program. A friend and his family have donated their time in helping to raise Great Danes that are used for rehabilitation. Not only does helping others help you feel better about yourself, but it also reminds you to look outside yourself to put the needs of others first.</p>
<p>Up tomorrow on <a href="http://www.16thletter.com">16thLetter</a> - reasons 4-6 to stay positive when times are tough.</p>
<p>*UPDATE: I obviously missed the &#8220;tomorrow&#8221; deadline! I should have said &#8220;Up next week&#8230;*</p>
<p><em><a href="http://www.flickr.com/photos/yukonblizzard/3002246735/">Photo by mudpig</a></em></p>
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		<title>Facebook’s music plans: Five random thoughts &amp; one prediction</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/426983288/</link>
		<comments>http://www.16thletter.com/2008/10/20/facebooks-music-plans-five-random-thoughts-one-prediction/#comments</comments>
		<pubDate>Tue, 21 Oct 2008 01:32:27 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Facebook]]></category>

		<category><![CDATA[Music]]></category>

		<category><![CDATA[Social media]]></category>

		<category><![CDATA[Social networking]]></category>

		<category><![CDATA[Apple]]></category>

		<category><![CDATA[iTunes]]></category>

		<category><![CDATA[MySpace]]></category>

		<category><![CDATA[social music]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=530</guid>
		<description><![CDATA[Facebook is in the news again about its plans for getting into digital music. Namely, the news is that Facebook doesn&#8217;t have plans as of yet to enter the digital music business. I posted a story about this today on The Industry Standard called The Facebook Music mess. If you&#8217;re interested, give it a read.
As I was [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.facebook.com">Facebook</a> is <a href="http://www.nypost.com/seven/10172008/business/friends_of_the_band_134022.htm">in the news again</a> about its plans for getting into digital music. Namely, the news is that Facebook doesn&#8217;t <em>have</em> plans as of yet to enter the digital music business. I posted a story about this today on <a href="http://www.thestandard.com">The Industry Standard</a> called <a href="http://www.thestandard.com/news/2008/10/20/facebook-music-mess">The Facebook Music mess</a>. If you&#8217;re interested, give it a read.</p>
<p><img class="alignleft" style="float: left; margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/facebook-music.jpg" alt="Facebook Music" width="154" height="152" />As I was working on the article, there were five extra things that I wanted to include but didn&#8217;t. Here they are:</p>
<p><strong>1) MySpace is going to kick Facebook&#8217;s butt in music no matter what Facebook does. </strong><a href="http://profile.myspace.com/index.cfm?fuseaction=music">MySpace Music</a>, which officially launched in September, has a huge lead on Facebook in the music business. Even before the company&#8217;s new music site launched, MySpace already had millions of bands and musicians signed up and using the site as a promotional tool. MySpace&#8217;s roots are in music, and this lead is going to be <a href="http://www.16thletter.com/2008/04/04/myspace-vs-itunes/">unbeatable for Facebook</a>.</p>
<p><strong>2) It doesn&#8217;t matter that Facebook will be #2 in social music.</strong> Even though Facebook will not beat <a href="http://www.thestandard.com/news/2008/04/04/how-myspace-music-could-beat-itunes">MySpace</a>, it will still be in the music business. And Facebook won&#8217;t mind being number two because the multi-billion dollar music business is large enough for there to be more than one winner.</p>
<p><strong>3) The suggestion that Mark Zuckerberg is considering getting into music out of jealousy is preposterous.</strong> Facebook has millions of registered members and those millions of members want to listen to music. Zuckerberg and crew are going to have to figure out a business model that works for Facebook and its users, end of story. This has nothing to do with jealousy; it&#8217;s purely good business sense.</p>
<p><strong>4) Facebook does actually have a chance to beat MySpace - even in music - internationally.</strong> I have <a href="http://www.16thletter.com/2008/04/16/social-networks-and-international-audiences/">written about this in the past</a> - <a href="http://www.thestandard.com/news/2008/04/16/facebook-vs-myspace-battle-global-social-network-dominance">Facebook is going to dominate MySpace in the global arena</a>. It&#8217;s possible that Facebook may even beat MySpace in music internationally, especially since <a href="http://www.paidcontent.co.uk/entry/419-myspace-music-launching-tonight-9-pm-pt-1200-am-et/">MySpace hasn&#8217;t launched internationally yet</a>.</p>
<p><strong>5) The music labels are going to have to step it up because they are ridiculously behind the times.</strong> OK, this might seem unrelated, but really, the record labels are getting more archaic by the second. According to reports, Facebook is having trouble working out licensing deals with the giants. Apparently, the big four labels won&#8217;t give up their music libraries without getting an ownership percentage in Facebook first. That&#8217;s just ridiculous on so many levels. There will come a day (I think) when the labels realize that having access to Facebook&#8217;s enormous, loyal, repeat audience will be worth the trade of their content.</p>
<p><strong>And here&#8217;s the prediction: </strong>Facebook will get into the music business in 2009 and whatever the company decides to do will involve a partnership with Apple and iTunes.</p>
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		<title>You must make the move to measurable media today</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/423020129/</link>
		<comments>http://www.16thletter.com/2008/10/16/you-must-make-the-move-to-measurable-media-today/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 20:24:35 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Google]]></category>

		<category><![CDATA[Internet advertising]]></category>

		<category><![CDATA[Online marketing]]></category>

		<category><![CDATA[Performance-based media]]></category>

		<category><![CDATA[advertising]]></category>

		<category><![CDATA[marketing]]></category>

		<category><![CDATA[online advertising]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=529</guid>
		<description><![CDATA[With the economy in the tank, there are a lot of people who are understandably worried about their businesses and their jobs. Companies that rely on marketing for revenue are especially concerned; historically, marketing budgets are among the first to be cut when there is a downturn. In the dotcom bust early this century, the slicing [...]]]></description>
			<content:encoded><![CDATA[<p>With the economy in the tank, there are a lot of people who are understandably worried about their businesses and their jobs. Companies that rely on marketing for revenue are especially concerned; historically, marketing budgets are among the first to be cut when there is a downturn. In the dotcom bust early this century, the slicing of marketing budgets directly contributed to the demise of several publications, <a href="http://www.16thletter.com/2008/10/08/the-markets-are-down-again-so-let%e2%80%99s-talk-about-marketing-instead/">including one that I worked for</a> at the time.</p>
<p>I have <a href="http://www.16thletter.com/2008/10/08/the-markets-are-down-again-so-let%e2%80%99s-talk-about-marketing-instead/">said this before</a>, and I will say it again now - if you are a media company that relies on advertising for revenue, you need to start offering a performance-based, <a href="http://www.thestandard.com/news/2008/10/08/five-ways-media-companies-can-take-advantage-shift-performance-based-media">ROI-based media option</a> today.</p>
<p>If you don&#8217;t believe me, let&#8217;s look to someone who knows something about online advertising - <a href="http://www.google.com">Google</a> CEO Eric Schmidt. Google just announced their <a href="http://www.google.com/intl/en/press/pressrel/revenues_q308.html">earnings for the third quarter of 2008</a>, and in the press release, Schmidt said this:</p>
<blockquote><p>&#8220;The measurability and ROI of search-based advertising remain key assets for Google.”</p></blockquote>
<p>Measurablility and ROI-based marketing programs are what are going to be the key assets to get Google through the hard time. I say, why not follow the leader?</p>
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		<title>Putting poverty in perspective</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/423020130/</link>
		<comments>http://www.16thletter.com/2008/10/15/putting-poverty-in-perspective/#comments</comments>
		<pubDate>Wed, 15 Oct 2008 17:26:14 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Blogging]]></category>

		<category><![CDATA[Globalization]]></category>

		<category><![CDATA[ePhilanthropy]]></category>

		<category><![CDATA[Blog Action Day]]></category>

		<category><![CDATA[Global Rich List]]></category>

		<category><![CDATA[poverty]]></category>

		<category><![CDATA[World Vision]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=528</guid>
		<description><![CDATA[Today is Blog Action day, a day when thousands of bloggers all across the world team up to write about one topic in order to bring awareness to that issue. Last year, we wrote about the environment. This year, the topic is poverty.
In all honesty, poverty is a topic that’s tough for me to really [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://blogactionday.org/">Today is Blog Action day</a>, a day when thousands of bloggers all across the world team up to write about one topic in order to bring awareness to that issue. Last year, we wrote about the <a href="http://www.16thletter.com/2007/10/16/the-greening-of-the-world/">environment</a>. This year, the topic is poverty.</p>
<p>In all honesty, poverty is a topic that’s tough for me to really grasp. Unlike many of my friends, I haven’t traveled extensively to Third World countries, so I haven’t had to look poverty in the face very often. And when I do, it’s removed – on the TV screen, or via a story that someone is telling me.</p>
<p>I don’t think that many people who live in the United States truly understand poverty the way people in other countries experience it. I am not trying to say that people who live below the poverty line in the U.S. have it easy – that certainly is not the case. But the definition of poverty in other countries is vastly different than what we think of when we consider being poor.</p>
<p>These are two examples that really put things in perspective. Don’t worry – neither one is scary or filled with manipulative images. They are both just meant to give you an idea of where you fall in the midst of the world population.</p>
<p><a href="http://www.globalrichlist.com">Global Rich List</a> – this site will show you how rich you really are when compared to everyone else in the world. Just type in your income, and you’ll find out if you’re richer than you think.</p>
<p>The video embedded below is short – just one minute – but will give you another good look at where you would fit in if there was an island that was cross-section of the world divided by income level.</p>
<p><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/NtubPRxTMB0&#038;hl=en&#038;fs=1"></param><param name="allowFullScreen" value="true"></param><embed src="http://www.youtube.com/v/NtubPRxTMB0&#038;hl=en&#038;fs=1" type="application/x-shockwave-flash" allowfullscreen="true" width="425" height="344"></embed></object></p>
<p>After checking out these resources, you might feel like you have a little bit more to give. If so, I would like to ask you to join me today in making a donation to your favorite charity that fights poverty. If you don’t have a charity in mind already, <a href="http://www.worldvision.org/content.nsf/give/ways-to-give">World Vision is an excellent organization</a> that makes good use of every dollar donated.</p>
<p>And, if you have a blog, it&#8217;s still not too late to <a href="http://site.blogactionday.org/involved/">sign up to be part of Blog Action Day</a>.</p>
<p><script src="http://blogactionday.org/js/e7ffaa172b389ece12735a8ed3b36ea03a401c2b"></script></p>
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		<title>Entrepreneurs in a downturn</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/419995756/</link>
		<comments>http://www.16thletter.com/2008/10/13/entrepreneurs-in-a-downturn/#comments</comments>
		<pubDate>Tue, 14 Oct 2008 00:00:53 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Start-ups]]></category>

		<category><![CDATA[entrepreneur]]></category>

		<category><![CDATA[Fresno]]></category>

		<category><![CDATA[start-up]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=526</guid>
		<description><![CDATA[The Fresno Bee, a newspaper in Fresno, Calif., recently featured this article about entrepreneurs in an economic downturn. The entrepreneurs interviewed were generally optimistic - one of the most important qualities of anyone who starts a company. I&#8217;m also interviewed in the article, so check it out if you have a minute.
Entreprenuers see upside in downturn: Many Valley small-business founders [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" style="float: right; margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/fresno-bee.jpg" alt="Fresno Bee" width="220" height="62" />The Fresno Bee, a newspaper in Fresno, Calif., recently <a href="http://www.fresnobee.com/business/v-printerfriendly/story/930366.html">featured this article about entrepreneurs in an economic downturn</a>. The entrepreneurs interviewed were generally optimistic - <a href="http://www.16thletter.com/2008/02/12/how-to-get-over-the-fear-and-start-your-own-business/">one of the most important qualities of anyone who starts a company</a>. I&#8217;m also interviewed in the article, so check it out if you have a minute.</p>
<p><a href="http://www.fresnobee.com/business/v-printerfriendly/story/930366.html"><strong>Entreprenuers see upside in downturn</strong></a>: Many Valley small-business founders see the economic slump as opportunity knocking.</p>
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		<title>The markets are down (again) so let’s talk about marketing instead</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/416558268/</link>
		<comments>http://www.16thletter.com/2008/10/08/the-markets-are-down-again-so-let%e2%80%99s-talk-about-marketing-instead/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 15:16:33 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Google]]></category>

		<category><![CDATA[Internet advertising]]></category>

		<category><![CDATA[Online marketing]]></category>

		<category><![CDATA[PPC]]></category>

		<category><![CDATA[Performance-based media]]></category>

		<category><![CDATA[dotcom bust]]></category>

		<category><![CDATA[Industry Standard]]></category>

		<category><![CDATA[marketing]]></category>

		<category><![CDATA[Publish]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=524</guid>
		<description><![CDATA[My latest article has just been posted on The Industry Standard - Five ways media companies can take advantage of the shift to performance-based media.
With the markets down 30% year-to-date and nations around the world joining the U.S. in an economic downward spiral, it might feel like anything related to the economy or spending money is bad [...]]]></description>
			<content:encoded><![CDATA[<p>My latest article has just been posted on <a href="http://www.thestandard.com">The Industry Standard</a> - <a href="http://www.thestandard.com/news/2008/10/08/five-ways-media-companies-can-take-advantage-shift-performance-based-media">Five ways media companies can take advantage of the shift to performance-based media</a>.</p>
<p><img class="alignright" style="float: right; margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/new-dollar-bill.jpg" alt="New dollar bill" width="233" height="98" />With the markets <a href="http://finance.google.com/finance?cid=626307">down 30% year-to-date</a> and nations around the world joining the U.S. in an economic downward spiral, it might feel like anything related to the economy or spending money is bad news. But there are <a href="http://www.thestandard.com/news/2008/03/20/five-reasons-why-recession-good-time-start-company">bright sides to any situation</a> if you look at it from a different perspective, and this situation is no exception.</p>
<p>When the economy dips, and companies take a hit, one of their first budgets to be cut is often the marketing budget. Marketing can feel like unnecessary spending for businesses, and it’s easy to cut one month and then quickly pick up the next month again when the company is doing better.</p>
<p>During the dotcom bust of the early 2000’s, I was working for Publish magazine, a trade magazine/Website focused on “Internet communication.” That magazine, like many others (including The industry Standard) folded due to the bad economy and the cut that IT companies were making to their marketing budgets.</p>
<p>But those were the days before performance-based media. <a href="http://www.google.com">Google</a>, the leader (and pioneer) of PPC and performance-based advertising, <a href="http://www.16thletter.com/2007/10/10/some-interesting-facts-about-internet-advertising/">launched its AdSense program in October 2000</a>, but it didn’t gain traction until 2002. At that time, marketing budgets were easy to cut because marketing execs couldn’t prove ROI on the money they were spending. But today, when $1 out is easily measured to x dollars back, I believe that companies that provide performance-based advertising options will be insulated (a bit) from the downturn.</p>
<p>This isn’t to say that companies will be entirely shielded. But when some amount of revenue is easily tied back to a smaller amount of spending, companies will not be inclined to cut that spending.</p>
<p><em><a href="http://www.flickr.com/photos/reubeningber/2917292824/">Dollar bill by reubenaingber</a></em></p>
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		<title>Americans expect companies to have a presence in social media: Too bad, Americans</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/416558269/</link>
		<comments>http://www.16thletter.com/2008/10/07/americans-expect-companies-to-have-a-presence-in-social-media-too-bad-americans/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 00:04:35 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Customer service]]></category>

		<category><![CDATA[Social media]]></category>

		<category><![CDATA[Comcast]]></category>

		<category><![CDATA[Cone LLC]]></category>

		<category><![CDATA[market research]]></category>

		<category><![CDATA[Twitter]]></category>

		<category><![CDATA[WinExtra]]></category>

		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=522</guid>
		<description><![CDATA[I just saw this press release from Cone LLC touting some results of a survey they did about companies and their presence on social media sites. According to the survey:
- 60% of Americans interact with companies on a social media Web site.
- 25% interact more than once per week.
- 56% of American consumers feel a [...]]]></description>
			<content:encoded><![CDATA[<p>I just saw <a href="http://www.coneinc.com/content1182">this press release</a> from <a href="http://www.coneinc.com">Cone LLC</a> touting some results of a survey they did about companies and their presence on social media sites. According to the survey:</p>
<p>- 60% of Americans interact with companies on a social media Web site.<br />
- 25% interact more than once per week.<br />
- 56% of American consumers feel a stronger connection with and better served by companies when they can interact with them in a social media environment.</p>
<p><img class="alignright" style="float: right; margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/confusion.jpg" alt="Confusing stats" width="128" height="259" />These results are actually shocking to me, primarily because I have a hard time believing that 56% of Americans have interacted with a company using social media. I&#8217;m not sure how Cone is defining &#8220;social media&#8221; - perhaps their definition is broader than the one that I would give the term. But I really can&#8217;t believe that many companies are up and active and using social media effectively enough to have interacted with their customers using that medium.</p>
<p>I have heard the examples (as you have) about <a href="http://twitter.com/comcastcares">Comcast</a> and <a href="http://twitter.com/zappos">Zappos</a> using Twitter. I know that many consumer facing sites are using Facebook and MySpace. But are this many businesses really using social media enough to be communicating with their customers that way?</p>
<p>Apparently I&#8217;m not the only one who is perplexed by these figures. <a href="http://www.winextra.com/2008/09/26/when-numbers-are-self-serving-bullshit/">This blog post by Steven Hodson at WinExtra says it better than I would</a>, so please link over and read his post if you&#8217;re skeptical about the numbers, too.</p>
<p>But taking the study at its word, this is really bad news for businesses that aren&#8217;t using social media. Those slackers better catch on immediately. According to the study, 93% of Americans believe that a company should have a presence in social media.</p>
<p><a href="http://www.flickr.com/photos/aeu04117/2338399211/"><em>Photo by aeu04117</em></a></p>
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		<title>Long live the media brand</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/416558270/</link>
		<comments>http://www.16thletter.com/2008/10/02/long-live-the-media-brand/#comments</comments>
		<pubDate>Thu, 02 Oct 2008 16:45:39 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Audience development]]></category>

		<category><![CDATA[Content]]></category>

		<category><![CDATA[Internet advertising]]></category>

		<category><![CDATA[Internet business models]]></category>

		<category><![CDATA[CNN]]></category>

		<category><![CDATA[NBC]]></category>

		<category><![CDATA[online advertising]]></category>

		<category><![CDATA[print]]></category>

		<category><![CDATA[Scott Karp]]></category>

		<category><![CDATA[The New York Times]]></category>

		<category><![CDATA[The Wall Street Journal]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=520</guid>
		<description><![CDATA[I just posted my latest article on The Industry Standard - What The New York Times, The Wall Street Journal and CNN are doing wrong.
It has already been well-documented that online media is eating away at print revenue. Take The New York Times for example. According to Scott Karp, from “May 2006 to May 2007, print [...]]]></description>
			<content:encoded><![CDATA[<p>I just posted my latest article on <a href="http://www.thestandard.com">The Industry Standard</a> - <a href="http://www.thestandard.com/news/2008/10/02/what-new-york-times-wall-street-journal-and-cnn-are-doing-wrong">What The New York Times, The Wall Street Journal and CNN are doing wrong</a>.</p>
<p>It has already been well-documented that online media is eating away at print revenue. Take The New York Times for example. <a href="http://seekingalpha.com/article/38500-the-new-york-times-seeing-double-digit-print-ad-revenue-decline">According to Scott Karp</a>, from “May 2006 to May 2007, print ad revenue for the News Media Group decline $19.2 million or 14.4%, dwarfing the $2.8 million increase in online ad revenue.”</p>
<p>Broadcast revenue is also on the decline. According to <a href="http://www.nielsenmedia.com/nc/portal/site/Public/menuitem.55dc65b4a7d5adff3f65936147a062a0/?vgnextoid=15ace6ab5a8f6110VgnVCM100000ac0a260aRCRD">Nielsen Media Research</a>, although National Cable TV and Spanish-Language TV were up slightly, Network TV and Spot TV Markets were down significantly in 2007.</p>
<p>The good news for print and TV is that they&#8217;ve moved to the Web. Now they just have to figure out how to do it right.</p>
<p>Print and television brands are some of the most well-known in the world. Just think of the names – The New York Times. CNN. The Washington Post. NBC. It would be difficult to find someone who doesn’t recognize at least one of those companies. And the audiences have followed the brands online. According to the data (see chart, below), many mainstream print and TV outlets have huge - and growing - online audiences.</p>
<p><img style="margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/compete-visitor-data-smaller.jpg" alt="Compete data for print media sites online" width="397" height="280" /></p>
<p>In my opinion, building an audience is the biggest challenge to overcome online. The second is producing content that anyone cares about. So these companies are more than half-way there. If they can just get their business models figured out, they just might have a shot at not only surviving, but thriving.</p>
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		<title>Text messaging on the rise</title>
		<link>http://feeds.feedburner.com/~r/16thLetter/~3/416558271/</link>
		<comments>http://www.16thletter.com/2008/10/01/text-messaging-on-the-rise/#comments</comments>
		<pubDate>Thu, 02 Oct 2008 03:46:02 +0000</pubDate>
		<dc:creator>Melissa Chang</dc:creator>
		
		<category><![CDATA[Product reviews]]></category>

		<category><![CDATA[cell phone]]></category>

		<category><![CDATA[Cha Cha]]></category>

		<category><![CDATA[Chris]]></category>

		<category><![CDATA[LG]]></category>

		<category><![CDATA[NY Times]]></category>

		<category><![CDATA[text]]></category>

		<category><![CDATA[Texting]]></category>

		<guid isPermaLink="false">http://www.16thletter.com/?p=517</guid>
		<description><![CDATA[According to a story from the NY Times this week, in the last quarter of 2007, cell phone subscribers sent text messages more than they used their cell phones to make a call. The story points to a couple of factors leading to the increased texting rate, including QWERTY-style keypads (which make it easier to [...]]]></description>
			<content:encoded><![CDATA[<p>According to a <a href="http://www.nytimes.com/2008/09/29/technology/29drill.html">story from the NY Times this week</a>, in the last quarter of 2007, cell phone subscribers sent text messages more than they used their cell phones to make a call. The story points to a couple of factors leading to the increased texting rate, including <a href="http://www.16thletter.com/2008/07/22/foreign-language-keyboards/">QWERTY-style keypads</a> (which make it easier to send text messages), and cell phone packages that bundle texting or offer unlimited texting plans.</p>
<p>While I&#8217;m sure that those things are factors, there are two other considerations that I think are at least equally important.</p>
<p>First, there is a stat in the story that is unbelievable (emphasis mine):</p>
<blockquote><p>Teenagers ages 13 to 17 are by far the most prolific texters, <strong><em>sending or receiving 1,742 messages a month</em></strong>, according to Nielsen Mobile. By contrast, 18-to-24-year-olds average <strong><em>790 messages</em></strong>.</p></blockquote>
<p>Call me crazy, but I would have to guess that the unbelievably high number of text messages sent by teenagers is bumping up the stats. <a href="http://www.16thletter.com/wp-content/uploads/2008/10/lg-phone-open.jpg">Chris</a> thinks that I send a lot of text messages, but when I got rid of my phone last night - which I had for two years - I had only sent 900 text messages EVER. Since the <em>average</em> number of text messages sent per month is 357, according to the study, there are plenty of people who are still sending no text messages, and who are calling a lot more than texting. It&#8217;s these young-folk that are bumping up the numbers. That doesn&#8217;t make the numbers less true, but it seems worth mentioning.</p>
<p>Secondly, I think cell phone styles are really contributing to the increase in texting. As I mentioned, I got a new cell phone last night. Previously, I had a RAZR, and was really happy with it. This is the new phone that I bought (it&#8217;s an <a href="http://www.lgmobilephones.com/phone.aspx?id=7284">LG enV2</a>):</p>
<p> <img style="margin: 5px;" src="http://www.16thletter.com/wp-content/uploads/2008/10/lg-phone-front.jpg" alt="LG enV2 front" width="123" height="214" /></p>
<p> <img src="http://www.16thletter.com/wp-content/uploads/2008/10/lg-phone-open.jpg" alt="LG env2 open" width="204" height="165" /></p>
<p>This phone is so easy - and fun - to text on, that I have sent way more text messages in the past two days than I did in the previous month. It&#8217;s not only the QWERTY keypad that&#8217;s contributing to ease-of-use; it&#8217;s also the flip phone keypads, which often are marketed to, and appeal to, young people.</p>
<p>As more and more <a href="http://www.16thletter.com/2008/09/23/text-search-head-to-head-google-vs-cha-cha/">text services like Cha Cha</a> hit the market, and as the older generations join the texting fray, get ready to see these numbers climb even higher.</p>
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