The first time that I heard about Google text search I was at my sister-in-law’s parent’s house in Rochester, NY, and we were discussing how you can send a question to Google via text and get a quick response. Just sent a text to 466453 (’GOOGLE’ on most devices) with a question, and Google will text you back with the answer.

My brother was there for that conversation, and was equally impressed, so when I got the following Twitter message from Matt a couple of weeks back, I was very interested:

Cha Cha bills itself as a mobile search service. To get answers from Cha Cha, text your question to 242242 (spells ‘ChaCha’), and wait.

This sounded a lot like Google, but Matt claimed that it was better than Google, and I had some time on my hands (I was actually sitting at Good Harbor Beach in Gloucester, MA, at the time), so I thought I would do a totally unscientific head-to-head comparison sending random questions to both Google and Cha Cha and seeing what I got back. Here’s what I found:

QUESTION: Who sings It’s a heartache?

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: Janis Joplin’s version of “It’s a Heartache.”

QUESTION: What’s the water temperature in Gloucester, MA?

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: These are the only 2 I found for water temperatures in MA. Boston, MA 66.9 degrees F/19.4 degrees C Woods Hole, MA 72.0 degrees F

QUESTION: Who sings I need a hero?

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: I Need A Hero is sung by Bonnie Tyler.

QUESTION: Weather, Gloucester, MA

REPLIES:
Google: Weather: Gloucester, MA 72F, Clear Wind: W 0 mph Hum: 90%  Sat: 56F-79F, Clear Sun: 65F-79F, Mostly Sunny  Mon: 56F-81F, Chance of storm
Cha Cha: Gloucester, MA 76F, Fair Sat: 57F-77F, Sunny Sun: 66F-80F, Slight Chance Rain Showers

QUESTION: Circumference of the earth

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: The circumference of the earth at the equator is 24,901.55 mi, but, if you measure through the poles it measures 24,859.82 mi.

QUESTION: Distance to Mars

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: The average distance to Mars is 48 million miles.

QUESTION: Movie theaters in 01915

REPLIES:
Google: Movies: MA 01915  1. Tropic Thunder 2. Star Wars: The Clone Wars  3. Death Race  4. Mamma mia!  5. Pineapple Express  6. The Longshots  7. The Dark Knight  8. The House Bunny  9. The Rocker Send 1 to 9 for showtimes or NEXT for more movies. <I sent 5> Movies: Pineapple Express 1hr 45min, Rated R Drama 3.5/5 CinemaSalem 2:35  5:00  7:30  9:45 1 East India Square Salem, 01970  978-744-1400  AMC Loews Liberty Tree Mall 20  1:50  4:30  7:40  8:40  10:20  11:25  100 Independence Drive Danvers, MA  01923  978-750-9019
Cha Cha: Cabot Street Cinema on Cabot Street and Larcom Theater on Wallis Street.

QUESTION: How many calories in a donut?

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: Calories range from 200-300 calories, is there one in specific you want the calories for?

QUESTION: Score Patriots

REPLIES:
Google: NFL *Philadelphia*: 27 New England: 17 Final, Aug 22  Recent game: Aug 17  New England: 10  *Tampa Bay*: 27  Next Game: Aug 28 7:00pm EDT New England at NY Giants
Cha Cha: Aug 22, 2008 Philadelphia VS Patriots lose 17-27. That is not good. They need to pick up their game before the season starts.

QUESTION: Who is the quarterback for the Patriots

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: Tom Brady is the QB for the Patriots.

In my experiment, the overall winner was definitely Cha Cha. This is how I would break it down:

Cha Cha

Pros: Cha Cha dominated the random facts categories. I was able to get more answers to more types of questions from Cha Cha than from Google.

Cons: Speed - Cha Cha sometimes takes quite awhile to reply - the longest reply actually took 57 minutes. Most answers came in about 5 minutes. Also, the reply to movie theaters in 01915 was not exactly right - the Larcom Theater is no longer a movie theater although it was at one time.

Neither pro nor con: One thing about Cha Cha is that it is real people looking up the answers to your questions. This felt kind of weird to me as I was sitting in my beach chair sending people on information missions, but you might like having people at your disposal to do your bidding. It was also a little odd to get occasional editorial comments with my answers (see the Patriots question, above), but I kind of liked that and thought it was fun. Again, some people might find this annoying.

Google:

Pros: Speed - answers came to me lightning quick. No waiting, or maybe a couple of seconds wait. Google also has the lead in pretty much any question that it answers - if Google has the answer, it’s thorough and complete, and I trust the information. Google also definitely takes the lead in local search.

Cons: Limited types of questions can be answered by Google. There is also a way to send questions to Google that ensures a better answer, this convention can take some getting used to.

Last night, I read the article on TechCrunch about how Obama has overtaken Kevin Rose as the most popular person on Twitter. I hadn’t been following Obama before, so I decided to check out the Obama Twitter feed and I noticed this message:

This is smart online marketing. Holding out a carrot like the VP candidate - an issue that has been debated and talked about so much - is just smart. So, after following Obama on Twitter (”he” reciprocated the follow within minutes), I went to the Web site link that was posted. Again, a stroke of marketing genius. Because even if I am not going to vote for Barack Obama, I really want to be in the group of people who are the first to know who his running mate is going to be. So I gave up my email address. And my phone number. And now Obama’s campaign can continue to market to me from now through November.

(Find me on Twitter @mchang16)

Like most Twitter users, I use TinyURL.com to shorten URLs that I post to Twitter in order to help me stay below the 140 character limit. But I was always frustrated by the service because it turned my logical URLs (http://www.16thletter.com/2008/07/24/my-theory-on-twitters-latest-bomb/) into something that no one would be able to recognize (http://tinyurl.com/6a67a3).

But now, TinyURL has a new feature. It allows users to make a custom alias using any letters, numbers or dashes that the user wants to use.

So instead of the really ugly TinyURL that I had before, I now have this one: http://tinyurl.com/twitterbomb.

This is just a guess, and I have already admitted that I’m not a techie, but I think that Twitter’s latest failure - the one that has suddenly caused Twitter users to lose followers and people that they’re following - is time-based.

My first account, which I use actively, I signed up for in October 2007. With that account, I have been hovering around the 400 followers mark for a month or so with my followers growing at a pace of about a two per day. I’m following about 530 people and have been since about the time that I joined Twitter. I recently wanted a way to easily see every single post from certain people, so I signed up for a second Twitter account a few weeks ago. Until this morning, I was following 15 people. Two people were following me.

My first account has lost about 50 followers and very few people that I’m following.

My second account has lost ALL my followers and people that I’m following.

My guess - the recent failure is time-based, with most recent followers and people that have been followed being lost. (Hopefully not for good!)

Icon by ten safe frogs

I just posted a new article on The Industry Standard - 10 ways that Twitter could make money quickly. Please go have a read!

I have written quite a bit about Twitter in the past, ranging from the basic (What is Twitter?) to the dubious (I like Twitter, but it has a big problem), to analysis (The multiple personalities of Twitter). This new article takes a look at the company’s business model (more specifically, it’s lack of a business model) and discusses the ways that the company could make money quickly. The bottom line is that Twitter has a quickly growing and dedicated audience, and because of this one fact, I think that the company will ultimately be successful, no matter what business model it chooses.

The other thing that is happening for Twitter - at least for me - is that the most that I use Twitter, the more I like it and want to use it, and the more that I am discovering new ways to make it work for me. Today, I realized that I am spending too much time going to specific individual’s Twitter pages (for example, mine is here), trying to keep up on what they are doing because I am following so many people I can’t be sure to catch all of the people who I really REALLY want to follow. So I opened a second Twitter account that I don’t post to, and I just use to follow the individuals from which I don’t want to miss a single post.

Before you scoff at me because you think that it’s crazy to have one Twitter account, let alone two, take a look at this article. Apparently, I’m not alone.

Follow me on Twitter at @mchang16.

A couple of months back, I wrote a post about my love/hate relationship with Twitter. In that article, I talked about what I see as being the big downfall of Twitter, which is that it is hard to quickly and easily get people using and understanding it. Twitter is hard to explain, there is no key selling proposition, people sign up and then leave, and the language of Twitter is hard to understand.

But now I am starting to grasp what I think is the real reason that it’s so hard to catch onto Twitter - everyone uses it for something different. And because there is no standard way of using Twitter, it’s hard to watch the Twitter stream (the flow of posts to Twitter) and figure out what’s going on and how you should participate. When users sign up, they have to just jump right in and start posting and participating.

The flexibility of Twitter is both its genius and its downfall.

It’s unlikely that anyone sticks with just one way of using Twitter all the time. Most people bounce back and forth between the various ways of using the service. But for me, my Twitter epiphany happened when I picked one primary way of using the service - the way that “fit” me and felt right - and stuck primarily with that. Now, about 6 months and 284 updates into my own use of Twitter, I’m finally starting to hit my Twitter groove.

Here are just a few of the many ways that people use Twitter. If you are someone who has used Twitter and quit, of if you are trying to get started, but just can’t figure out how, try picking one of these that feels best to you and go with it for a week - and see what happens.

Talking to people. If you see a post with an @ sign in it, that post is directed to the Twitter user whose name follows the @ sign. So if you write a post and include @mchang16 in that post, you’re talking to me. Not only do people use this for talking to people they know, but also to respond to other people’s Twitter thoughts and comments - it’s a way to have a conversation. Amanda Chapel (@AmandaChapel) does this quite a bit.

Promotional tool. People post links to their own stuff. The most prominent of these is probably Michael Arrington of TechCrunch (@TechCrunch), who posts a link to a new article every time one goes up on his site. My friend Denise (@ddubie), who is a writer at Network World, also does this very effectively.

Information gathering. If you see someone post a question looking for input or feedback on a specific topic, they are likely using Twitter for information gathering. Chris Brogan (@ChrisBrogan) uses Twitter to post questions fairly frequently, sometimes for blog posts he’s working on and often just to stir up conversation.

To cover events. Because Twitter is easy to use on a mobile phone, people can easily use the service to report on live events. This happens quite a bit at technology conferences (where many Twitter users converge), as well as during natural disasters (San Diego fires) or sporting events (Celtics vs. Lakers - GO CELTICS!!) Sometimes people use a # sign to indicate that they are writing a post about a specific topic/event. (Those are called Hashtags - and you can read more about them here if you’re interested in following or covering an event.)

Create a group of like-minded people. It’s possible to set up an account at Twitter that multiple people can participate in - creating a group. The one I’m most familiar with is Lyric of the Day, which was set up by Fred Wilson (@FredWilson). Members of the group submit a lyric every day, starting the message with @lotd. Check it out here.

Linking to cool stuff on the Web. Many people post cool, interesting or helpful links that they find elsewhere on the Web in Twitter for others to see. This type of post is a way to share the knowledge. Steve Rubel (@SteveRubel) is a Twitter user who often posts interesting links to articles, stories, etc. (A quick aside - my one pet peeve with this type of post is that Twitter changes URLs into TinyURLs to save on space, but I like to be able to see the URL to identify what site I’ll be going to if I click a link.)

Answer the question “What are you doing?” This seems to be the original reason that Twitter came into existence - to let people comment on what they are doing so that people they know can follow them and what they’re up to. Two of my favorite bloggers use Twitter this way Dooce (@dooce) and Penelope Trunk (@PenelopeTrunk).

It’s with this last type of Twitter posts that I’ve mostly settled. You’ll see the occasional promotional Twitter, or conversational Twitter, or link to something cool and interesting Twitter coming from me. But the majority of my posts now answer the question “What are you doing?”

Follow me at @mchang.

Photo by sonictk

I spent the weekend in my hometown with my family. It was a great weekend filled with events. Not surprisingly, the hot topic of conversation was my cousin’s newborn triplets.

Anytime someone has three babies in one shot, it’s probably big news. But the conversations about my cousin and her babies were incredibly detailed and informed - because she and her husband kept a blog about their experiences. Every event I attended this weekend, another family member was asking me to pull out my iPhone to show pictures of the triplets “on the blog.”

Blog. My family now uses the word “blog” in everyday conversation. I have a very smart family, but not one that is at the bleeding-edge of technology adoption. But they now use the word blog (and know how to scroll through a Web page on the iPhone).

I have one other cousin with a blog. Hers is about writing romance novels. (By the way, her latest book was just released, please go buy it, read it and somehow give me the credit. This weekend she was signing autographs and happened to mention that I wasn’t her favorite cousin and I’m on a campaign to correct that terrible error.) At the family’s Memorial Day picnic, a conversation about “stripper names” broke out because of this post on her blog.

Blogs are beginning to become more mainstream. This will happen more and more quickly as people’s sisters, friends and fathers start blogging, and as more and more people see the benefits of being able to stay connected to each other - and involved in the conversation - by reading what each other writes.

There was an article in Business Week last week titled “Beyond Blogs,” about the social media phenomenon and how it no longer involves just blogs. I have written in the past that Twitter might be too difficult to use to get mainstream adoption. But after this weekend, I think that I’m changing my mind. My family might not know what RSS is yet, but they know what blogs are. And many of them were talking about how they visited the triplet’s site multiple times per day to find out what was new - they are only a small step away from finding out about the joys of RSS. From there, it’s not too far to Twitter and FriendFeed. Granted, the services will have to exist for many more years for widespread adoption to happen, but if the services make it that long, I predict that the masses will catch on.

Because my family is interested and informed, they will follow the conversation, wherever it takes them.

Which brings up another point about conversations - they aren’t just happening online. Conversations are happening on blogs, on Twitter, on FriendFeed, as well as in bars, at grocery stores and on walks through the woods. People who try to own or control the conversation, whether by requiring a complicated registration processes or demanding that the conversation happens when and where they want it to, are going to fail.