Archive for the ‘Google’ Category

You must make the move to measurable media today

Thursday, October 16th, 2008

With the economy in the tank, there are a lot of people who are understandably worried about their businesses and their jobs. Companies that rely on marketing for revenue are especially concerned; historically, marketing budgets are among the first to be cut when there is a downturn. In the dotcom bust early this century, the slicing of marketing budgets directly contributed to the demise of several publications, including one that I worked for at the time.

I have said this before, and I will say it again now - if you are a media company that relies on advertising for revenue, you need to start offering a performance-based, ROI-based media option today.

If you don’t believe me, let’s look to someone who knows something about online advertising - Google CEO Eric Schmidt. Google just announced their earnings for the third quarter of 2008, and in the press release, Schmidt said this:

“The measurability and ROI of search-based advertising remain key assets for Google.”

Measurablility and ROI-based marketing programs are what are going to be the key assets to get Google through the hard time. I say, why not follow the leader?

The markets are down (again) so let’s talk about marketing instead

Wednesday, October 8th, 2008

My latest article has just been posted on The Industry Standard - Five ways media companies can take advantage of the shift to performance-based media.

New dollar billWith the markets down 30% year-to-date and nations around the world joining the U.S. in an economic downward spiral, it might feel like anything related to the economy or spending money is bad news. But there are bright sides to any situation if you look at it from a different perspective, and this situation is no exception.

When the economy dips, and companies take a hit, one of their first budgets to be cut is often the marketing budget. Marketing can feel like unnecessary spending for businesses, and it’s easy to cut one month and then quickly pick up the next month again when the company is doing better.

During the dotcom bust of the early 2000’s, I was working for Publish magazine, a trade magazine/Website focused on “Internet communication.” That magazine, like many others (including The industry Standard) folded due to the bad economy and the cut that IT companies were making to their marketing budgets.

But those were the days before performance-based media. Google, the leader (and pioneer) of PPC and performance-based advertising, launched its AdSense program in October 2000, but it didn’t gain traction until 2002. At that time, marketing budgets were easy to cut because marketing execs couldn’t prove ROI on the money they were spending. But today, when $1 out is easily measured to x dollars back, I believe that companies that provide performance-based advertising options will be insulated (a bit) from the downturn.

This isn’t to say that companies will be entirely shielded. But when some amount of revenue is easily tied back to a smaller amount of spending, companies will not be inclined to cut that spending.

Dollar bill by reubenaingber

Text search head-to-head: Google vs. Cha Cha

Tuesday, September 23rd, 2008

The first time that I heard about Google text search I was at my sister-in-law’s parent’s house in Rochester, NY, and we were discussing how you can send a question to Google via text and get a quick response. Just sent a text to 466453 (’GOOGLE’ on most devices) with a question, and Google will text you back with the answer.

My brother was there for that conversation, and was equally impressed, so when I got the following Twitter message from Matt a couple of weeks back, I was very interested:

Cha Cha Twitter

Cha Cha bills itself as a mobile search service. To get answers from Cha Cha, text your question to 242242 (spells ‘ChaCha’), and wait.

This sounded a lot like Google, but Matt claimed that it was better than Google, and I had some time on my hands (I was actually sitting at Good Harbor Beach in Gloucester, MA, at the time), so I thought I would do a totally unscientific head-to-head comparison sending random questions to both Google and Cha Cha and seeing what I got back. Here’s what I found:

QUESTION: Who sings It’s a heartache?

REPLIES:
Google:
Sorry. Did not return any results.
Cha Cha: Janis Joplin’s version of “It’s a Heartache.”

QUESTION: What’s the water temperature in Gloucester, MA?

REPLIES:
Google:
Sorry. Did not return any results.
Cha Cha: These are the only 2 I found for water temperatures in MA. Boston, MA 66.9 degrees F/19.4 degrees C Woods Hole, MA 72.0 degrees F

QUESTION: Who sings I need a hero?

REPLIES:
Google:
Sorry. Did not return any results.
Cha Cha: I Need A Hero is sung by Bonnie Tyler.

QUESTION: Weather, Gloucester, MA

REPLIES:
Google: Weather: Gloucester, MA 72F, Clear Wind: W 0 mph Hum: 90%  Sat: 56F-79F, Clear Sun: 65F-79F, Mostly Sunny  Mon: 56F-81F, Chance of storm
Cha Cha: Gloucester, MA 76F, Fair Sat: 57F-77F, Sunny Sun: 66F-80F, Slight Chance Rain Showers

QUESTION: Circumference of the earth

REPLIES:
Google:
Sorry. Did not return any results.
Cha Cha: The circumference of the earth at the equator is 24,901.55 mi, but, if you measure through the poles it measures 24,859.82 mi.

QUESTION: Distance to Mars

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: The average distance to Mars is 48 million miles.

QUESTION: Movie theaters in 01915

REPLIES:
Google:
Movies: MA 01915  1. Tropic Thunder 2. Star Wars: The Clone Wars  3. Death Race  4. Mamma mia!  5. Pineapple Express  6. The Longshots  7. The Dark Knight  8. The House Bunny  9. The Rocker Send 1 to 9 for showtimes or NEXT for more movies. <I sent 5> Movies: Pineapple Express 1hr 45min, Rated R Drama 3.5/5 CinemaSalem 2:35  5:00  7:30  9:45 1 East India Square Salem, 01970  978-744-1400  AMC Loews Liberty Tree Mall 20  1:50  4:30  7:40  8:40  10:20  11:25  100 Independence Drive Danvers, MA  01923  978-750-9019
Cha Cha: Cabot Street Cinema on Cabot Street and Larcom Theater on Wallis Street.

QUESTION: How many calories in a donut?

REPLIES:
Google: Sorry. Did not return any results.
Cha Cha: Calories range from 200-300 calories, is there one in specific you want the calories for?

QUESTION: Score Patriots

REPLIES:
Google: NFL *Philadelphia*: 27 New England: 17 Final, Aug 22  Recent game: Aug 17  New England: 10  *Tampa Bay*: 27  Next Game: Aug 28 7:00pm EDT New England at NY Giants
Cha Cha: Aug 22, 2008 Philadelphia VS Patriots lose 17-27. That is not good. They need to pick up their game before the season starts.

QUESTION: Who is the quarterback for the Patriots

REPLIES:
Google:
Sorry. Did not return any results.
Cha Cha: Tom Brady is the QB for the Patriots.

In my experiment, the overall winner was definitely Cha Cha. This is how I would break it down:

Cha Cha

Cha Cha logoPros: Cha Cha dominated the random facts categories. I was able to get more answers to more types of questions from Cha Cha than from Google.

Cons: Speed - Cha Cha sometimes takes quite awhile to reply - the longest reply actually took 57 minutes. Most answers came in about 5 minutes. Also, the reply to movie theaters in 01915 was not exactly right - the Larcom Theater is no longer a movie theater although it was at one time.

Neither pro nor con: One thing about Cha Cha is that it is real people looking up the answers to your questions. This felt kind of weird to me as I was sitting in my beach chair sending people on information missions, but you might like having people at your disposal to do your bidding. It was also a little odd to get occasional editorial comments with my answers (see the Patriots question, above), but I kind of liked that and thought it was fun. Again, some people might find this annoying.

Google:

Google Mobile logoPros: Speed - answers came to me lightning quick. No waiting, or maybe a couple of seconds wait. Google also has the lead in pretty much any question that it answers - if Google has the answer, it’s thorough and complete, and I trust the information. Google also definitely takes the lead in local search.

Cons: Limited types of questions can be answered by Google. There is also a way to send questions to Google that ensures a better answer, this convention can take some getting used to.

Types of online advertising

Friday, August 22nd, 2008

My cousin Jay (hi Jay!) is in the process of building and launching his own online business, and he sent me a note this week (OK, he sent it two weeks ago, I’ve been busy!!) asking me about online advertising and how it works. I ended up writing him a fairly long-winded email in response, but I thought that there were enough nuggets in the message to make it worth re-posting.

Offline advertising

Here is a (somewhat edited) version of the email that I sent him. Please forgive me for the rough format.

The most basic type of Internet advertising (which is sometimes called “online media” or just “media”) is the standard banner ad. The banner ad has been around for years and was pretty much the first type of advertising that was sold online. When banners first went up, they got high click-through rates and companies could charge high fees for them, but the rates have dropped significantly over time. Banner advertising is usually sold based on a CPM (cost per thousand) basis calculated against page views. CPMs vary depending on the market that you’re in - consumer markets get a lower CPM than B2B markets - and they range usually anywhere from $10-$40 (approximately). The reasons that B2B audiences can charge a higher CPM is that there is the assumption that they are reaching a “higher qualified” more “high-value” audience. To sell this type of advertising, you’ll need quite a bit of traffic, and some information for potential advertisers about the type and quality of audience you reach. Demographics, reach, influence, etc. will all help. In the consumer market, advertisers are looking for a lot of reach - meaning high numbers of page views. Also, to run banner advertising on your site, you’ll need some kind of third-party ad server (a company that serves the ads and measures delivery and click-through for you), such as Doubleclick/DART. Also, it’s probably worth mentioning that “banner” advertising has evolved to include all kinds of ad sizes and types, such as skyscrapers & leaderboards (refers to ad sizes), interstitials (the type of ads that pop up as you go from page to page on a website), overlays, etc.
 
If you are interested in running banner ads on your site, but you don’t want to have to sell the ads yourself, there are a lot of third-party ad networks that will use your available inventory (pages on your site) to run their ads, and you get a percentage of any revenue generated. This is a good option for early in a business when you don’t have the sales staff and technology resources available to do serious selling. Blue Lithium, Tribal Fusion and Casale Media are some companies that do this.
 
If you don’t have the page views that you need to sell straight banner ads on a CPM basis, you might try to sell a site “sponsorship.” This is often harder to sell (especially these days) because with sponsorships you aren’t necessarily guaranteeing page views or any other measurable metric (although you could guarantee those things), but instead you are offering companies the chance to have exclusivity or sponsorship of a specific section of your site. Sponsorships can get complicated, but you can basically cook up any kind of arrangement that you can think of.
 
Google AdSense is a great way for publishers (and Websites) to get started with online advertising. It’s easy to sign up for an account, and by setting things up and “playing with” Google’s tools and going through the training, you’ll pick up a lot of the online advertising terminology and best practices. It’s also the kind of thing that you can set up and forget - so it will just run and serve on every page of your site without a lot of interference. I run Google AdSense on many of my sites, and it does produce revenue - again, the higher the value the keyword and the more page views you have on your site, the more money that you’ll make. On the flip side (from the advertiser’s perspective) most marketers who do online promotion use Google AdSense (although when you use it to advertise, it’s called AdWords), primarily because it’s a type of “performance-based media” that shows advertisers/marketers immediate “ROI.” These two terms you will see again and again with online advertising, as the trend with online marketing moves to media that has measurable results. The other great thing about Google AdSense is that it will help you quickly be able to track your monthly traffic and page views and what your traffic is “worth.” So if you’re doing financial modeling you can include that data for potential investors.
 
Another ROI-based type of online advertising is lead generation. Lead generation is when an advertiser/marketer pays you money to know more about specific members of your audience than just that they “viewed” an ad. With lead generation, advertisers usually get contact information (either email, phone, mailing address or all three), and other pieces of data that they consider to be valuable. With lead generation, companies are able to get anywhere from $10-$200 PER LEAD (as opposed to the $10 CPMs that I mentioned earlier), because the companies are willing to pay to know specifically who their potential customers are, and for the ability to market to them in the future. Lead generation works best on a site where users need to register to access data/services/etc. 

 

A variation on lead generation is co-registration, which is where a company that collects registration data can add a question or a check box on their registration form asking “would you like to receive information from X company?” If the user checks that box, they are “co-registered” for both your site and the other company’s site, as well.
 
ONE WORD OF CAUTION ABOUT ONLINE ADVERTISING AS A BUSINESS MODEL. (This was applicable to Jay, but might be relevant to you as well, so I’m leaving it here.) Since you are building a site that requires users to enter a lot of data, fill out forms and generally interact with the site a great deal in order for the site to be successful, you will need to think very carefully about on which pages it makes sense to have advertising. For example, running Google AdSense is fine on an information page (a page that someone gets to and might realize that they are in the wrong place), but putting Google AdSense on a registration page, where it might distract a potential registrant from completing a form, is not the best idea. In that instance, getting them to complete the reg form is probably worth far more than having them click that Google AdSense link.

 

I hope that this helps someone out there! If you have any questions, please feel free to post them below and I’ll try to answer.

For every $1 spent on search, Google gets $1.10

Thursday, July 17th, 2008

I just saw the headlines from a report this week that Google is earning $1.10 of every new search dollar spent. This didn’t make sense (obviously) because Google is magic, but I couldn’t imagine how they were creating money out of nothing. Turns out that the explanation is simpler:

“For every new dollar spent on search in Q2 2008 versus Q2 2007, $1.10 went to Google. Yahoo lost $0.09, and Microsoft lost $0.01. In other words, advertisers are putting all of their new search dollars into Google, and pulling money out of Yahoo Search and Microsoft Live Search.”

Dollar BillLooks like Efficient Frontier Insights, the company that published Search Engine Performance Report: Q2 2008, is looking for publicity with that headline, because it isn’t really accurate. Google may be taking money away from Yahoo and MSN, but they aren’t taking $1.10 of every NEW dollar. Google may be taking old dollars away from its competitors, but it isn’t creating money out of nothing.

Nevertheless, the news remains strong for search advertising. Some other highlights from the report - CPC rates increased for all three search giants compared to Q2 of last year, as did ROI.

Google doodles winner

Thursday, May 22nd, 2008

I posted this article last week about the Doodle 4 Google contest, and today is the day that the winner appears on the www.google.com home page. Congratulations to Grace Moon, a 6th grader from California, whose vision of a world that’s “clean and fresh” where “people are social and enlightened” won first prize.

Google Doodle winner 2

Google doodles

Wednesday, May 14th, 2008

This is fun. Looks like Google is holding a contest for kids in K-12 grades called Doodle 4 Google. According to the official Google page about the contest:

Doodle 4 Google is a competition where we invite K-12 students to reinvent Google’s homepage logo. This year we asked U.S. kids to doodle around the theme “What if…?”

You can see the 40 finalists on the Google 4 Doodle page, they are grouped in four different age groups. I’ve included my favorite from each group below, but they are all outstanding, go take a look and vote when you’re at it. The winner will replace the Google logo on the homepage on May 22.

What if…?

Grades K-3

Fish swollowed google

What if a fish swallowed a Google? He might oogle, zoogle, or boogle. He might get full before the gle and eat only the Goo. Poogle! The Goo comes out. And the fish goes swimming about.

Grades 4-6

Space Google

For my “what if” question, I thought and thought and the idea that kept coming into my head was, what if we could explore all of space. I mean if you think about it, we do not know that much about the universe that we live in. (This idea is especially relevant today, with this announcement pending at 1pm EST.)

Grades 7-9

 Escher Google

What if M.C. Escher and his perspective of unreal possibilities became a mascot for Google. He took our understanding of the world around us and re-examined it using his own personal lens. He helps us see possibilities before we could imagine them. Isn’t that what Google does today by fostering our own ability to invent and share new ideas?

Grades 10-12

Wisdom Google

What if… What if wisdom and power were at your fingertips. You just might have the answer for everything - Google

Why I’m kissing Tumblr a sad, sad good-bye

Thursday, May 8th, 2008

My company has a lot of blogs for the various businesses that I’m starting - 52 to be exact. Most of them are run on Wordpress, which I really like, one is run on an old install of TypePad (which is clunky, but might be because I need to update), and one is run on Tumblr.

I love Tumblr. I love the user interface, the way that you can post quick snippets of things. Quotes, pictures, text, links…it is fun to use. And the templates are awesome. The Cara Austin blog is on Tumblr, and it’s a delight to update every day.

Sad Good ByeBut there is a fundamental problem with Tumblr that I wasn’t aware of before I started using it - the search engines don’t seem to like it. In the two months since I have been posting (every weekday starting March 13, 123 posts total), the blog has only received 17 visitors from Google. Every one of those visits, except one, had the term “Cara Austin blog” or “Cara Austin Tumblr” as the search term.

This is a major problem for a commercial blog. I have a personal Tumblr that I use for my own things, notes, things I want to remember - and I don’t care if no one ever comes to that site. But for Cara Austin, a musician who needs to get her name out there and needs to sell albums, this is a big issue.

I didn’t know this about Tumblr. I didn’t know that the pages wouldn’t be indexed well (or show up high) on Google. I knew that Tumblr doesn’t have comments. And I knew that Tumblr didn’t have a search engine built in. These things I decided to live with.

But I didn’t know that Tumblr had a search engine optimization (SEO) problem.

I could no longer ignore the fact after I launched another new blog on Wordpress on April 23, put up a few posts, and that blog starting receiving more traffic, from a wider variety of search terms, in a much shorter time period.

Here’s a little chart to illustrate:

Tumblr SEO chart

And so I’m leaving Tumblr. I’m leaving with a tear in my eye, but I’m leaving nonetheless.

Photo by Jaye_Elle

Stop scheduling meetings on Tuesdays and get to work

Thursday, May 8th, 2008

I might be the last person to know this, but Tuesday is the most productive day of the week. I was alerted to this fact by this blog post, which pointed to some research by Robert Half International. But then when I went to dig in deeper, Tuesday-is-the-most-productive-day-ever was all over the Internet. 

This article says that in 2002, 1998 &1987 the data showed the same thing - Tuesday is the most productive day of the week at work.

Here’s a piece from 2002 talking about how Tuesday is the best day to get work done.

Tuesday biology bookAnd then there’s this 1994 book: Office Biology or Why Tuesday Is Your Most Productive Day and Other Relevant Facts for Survival in the Workplace. There is a whole book about how Tuesdays are so productive. How could I have missed this incredibly important fact for all these years?

I have to admit, I was a bit skeptical at first. I wasn’t really sure that Tuesday was my go-to day of productivity. Then I was reading a post by Steve Rubel on his Micro Persuasion blog about becoming an expert, and in the post, Rubel included a chart of his Google Reader reading habits. And then it dawned on me that I should check my stats in Google Reader to see what they showed.

I typically read RSS feeds from Google Reader at about the same rate every day, with the exception of the weekends. Or so I thought! Here are my trends for the last 30 days:

Those big spikes? Those are Tuesdays!

Last 30 days

Here is the day of week chart:

Day of week chart 

And just for fun, here’s the time of day chart. Anyone who knows me well - or ever worked with me - will not be surprised at the early morning lull.

Time of day 

So what does all this mean? For me, it means that it’s time to take some deliberate action. If I am more produtive on Tuesdays, I’m going to be proactive about keeping that day as productive as possible. I am not going to schedule meetings on Tuesdays, for example, because meetings break up the flow of my day. And I plan to complete one major, sticky, important-but-difficult or important-but-boring project every Tuesday. I’ll keep you posted on the progress.

What do you think? And what do your *Trends* show? Is Tuesday your go-to day?

*If you use Google Reader, you can find this data by clicking the Trends link at the top of the left-hand navigation in Google Reader.

You know about YouTube, but have you heard of Hulu or Joost?

Thursday, May 1st, 2008

My latest article just went up at The Industry Standard - YouTube, Hulu & Joost: Is there room all three video sites? Go give it a read.

In that article, I cite some statistics from Compete.com and point to the graphic on those stats - here it is:

 

I wasn’t really able to go into all the pros and cons of the various services in that article, but thought I would take a bit of time to break things down a bit more here. First of all, YouTube is kicking all other video services butts, and will continue to do so. It has momentum, users and let’s be honest - it’s fun (and easy) to use. Not to mention that YouTube is owned by Google so there is bound to be continuing innovation with the service, which Robert Scoble claims is in the pipeline as I write this.

Joost is in some trouble. The main issue, as far as I can tell, is that they require users to download their proprietary player in order to watch any Joost videos. I was on the site and wanted to check out an episode of MacGyver (who doesn’t?), but I didn’t because I didn’t want to take the time to download Joost to my computer. This will kill them if they don’t fix it.

I love Hulu so far. I am a sucker for a clean design and easy-to-use interface, and Hulu has both. Plus, there were a bunch of TV shows and clips on the site that I was interested in watching, and with a simple click, I was in business. It was easy to use, the video was high-quality and my experience was great. But Hulu isn’t perfect. For example, it’s not available internationally (there are licensing issues), and it has a limited number of videos available at any given time. Perhaps the weirdest thing about Hulu is that although it features embeddable videos, after a period of time those links break because the videos are pulled off the site. Weird. But even so, I really like Hulu.

In fact, here’s a clip from Hulu for your viewing pleasure (at least it will be pleasant if you like The Office). And this is another user testimony for Hulu - even though I know that this video will no longer be available one day, I like the service so much that I am willing to risk it.